Office of Student Financial Aid
The Office of Student Financial Aid serves prospective students, current students, and their parents with financial aid questions and needs.
On the Student Financial Aid website, visitors can access the following:
- Term-specific information on aid disbursement, residual funds, and financial aid advances;
- Financial aid news and upcoming important dates;
- Aid application and processing instructions;
- Award sources and types;
- UofL and outside scholarship postings;
- Consumer information.
Email Service Account
Send your email questions to firstname.lastname@example.org. For specific account information, current students must email the office from their UofL account. Email responses typically occur within 3 business days.
Contact the call center at (502) 852-5511 from 9:00 a.m. to 5:00 p.m. Monday through Friday. On Thursdays, the call center opens at 12:30 p.m.
This service is intended to assist prospective students, current students, and parents with their general financial aid questions. We ensure students' privacy by not disclosing account-specific information. Current students should have their student ID number ready when calling.
The Student Financial Aid Office provides walk-in counseling to both current and prospective students Monday, Tuesday, Wednesday, and Friday from 9:00 a.m. until 5:00 p.m.
On Thursdays, the office and call center are open from 12:30 p.m. to 5:00 p.m.
Check the Student Financial Aid Office website for special hours during the August and January class registration periods.