Complaint Procedures

Complaint Procedures

Academic Grievances

The academic grievance procedure is designed to provide fair means of dealing with student complaints regarding a specific action or decision made by the faculty or a faculty member: “Students who believe they have been treated unfairly, discriminated against, or have had their rights abridged may initiate a complaint or grievance within one year from the event. Detailed information on how to submit and pursue a grievance can be found in The Redbook, Section 6.8.1, and on the Student Grievance Officer's website.

Non-Academic Grievances and Complaint Procedures for Students Enrolled in Online Programs

Students who have complaints, grievances, or concerns should contact the Student Grievance Officer to have the issues resolved in an expeditious, fair, and amicable manner. The University's Student Complaint Procedure is outlined in detail on the Dean of Students' Complaints and Grievances page. Students should first seek to resolve their complaints through informal discussion and administrative channels. This is the same process for all students enrolled at the University of Louisville.

The Student Grievance Officer is responsible for informing students of their rights and obligations under the University's Student Grievance Procedures. The Student Grievance Officer will seek to resolve informally as many grievances as possible. For assistance, please contact Dr. Joy Hart at joy.hart@louisville.edu or call (502) 852-6293. 

In the unlikely event that the issue is not resolved internally at the University of Louisville, students enrolled in online programs may file complaints with other agencies. The process will depend upon where a student is located and can be found on the Online Student Resources for Enrolled Students page.